Legal notice

Terms and Conditions

We are the organization Walk free s.r.o., company ID 047 24 470, registered office at Vnější 896/17, Prague 4 - Michle, registered at the Municipal Court in Prague, Section C, Insert 252705. 

Our brick-and-mortar store can be found at Londýnská 309/81, 120 00, Prague - Vinohrady.

To exchange sizes and return goods, please send them to Walk free s.r.o. – Ahinsa shoes – DEXTRUM Fulfillment, a.s., Kirilovova 181, 739 21 Paskov, Czech republic.

Our contact information is as follows:

E-mail: info@ahinsashoes.com

Tel.: + 420 739 120 222

You can also communicate with us via the chat on our website www.ahinsashoes.com. 

We operate the e-shop at the address www.ahinsashoes.com.

I. Introduction

1. These terms and conditions govern our mutual relationship when you shop on our e-shop. They are part of the contract of purchase. However, if we agree in our communication on something that differs from these terms and conditions, this agreement takes priority. 
2. These terms and conditions apply to consumers. If you are not buying as a consumer, the general legal regulations that can be found primarily in the Czech Civil Code apply to our relationship. However, Section 1732 (2) of the Civil Code does not apply. This means that we still have to confirm your order in our e-shop in order for a contract of purchase to be created. 
3. If you are interested in information on how we use personal data, you can find it in the footer of our website.

II. Restrictions on payment and delivery

1. You can pay in the following ways in our e-shop:
   - card
   - bank transfer
   - PayPal
   
2. We ship our shoes to the EU, UK, Switzerland, USA, Canada, Australia, and New Zealand. However, current political or other circumstances may obstruct delivery to some countries. Please check the current situation with us if you are ordering to areas affected by war, natural disaster or other restrictive circumstances by emailing info@ahinsashoes.com first.
   
3. For further information about shipping and delivery see https://ahinsashoes.com/policies/shipping-policy.

III. Reviews

1. You can find reviews from our customers on our website and social networks.
   
2. Only customers who have truly bought the given product from us may write a review.
   
3. We verify this via the Heuréka company (a unique link with a review is connected to each order – see here for more information).
   
4. Other reviews come from customers whose first and last names or email addresses have been verified by us manually in our purchase database.
   

IV. Our goods

1. In our e-shop, you can find information on your selected product, including availability, date of delivery and price. Despite this fact, we can sign a contract of purchase with you under different terms that we negotiate separately.
   
2. We deliver goods depending on your selection of carrier, usually within 10 days of signing the contract of purchase.
   
3. If the product in our e-shop is listed as unpackaged, opened, having a defect or there are other similar reasons for its discounted price, please remember that you cannot return it to us for these reasons. Otherwise, returns for these products are governed by the general rules listed below.
   
4. We list all prices including taxes and costs for delivery. However, the customs duty you might be obliged to pay is not included and it varies according to the applicable laws of the country you wish us to deliver. For more information please see https://ahinsashoes.com/policies/shipping-policy.
   
5. If we list a price somewhere that is altogether and evidently incorrect, this price is not binding to us and a contract between us has not come into effect.
6. When exhibiting goods in the e-shop, we provide information on their characteristics and price. However, we must first accept your order of goods for a binding contract of purchase to be created among us.
   

I. Ordering

1. Place the requested goods into the shopping cart. We will walk you through the ordering process step by step. 
2. In the purchase form, you will find information on goods, number of products, and price; you will select the delivery method and, by doing so, the final price will appear, which contains the price of the goods and costs for its delivery. Based upon this information, you will create an order (hereinafter “Order”). 
3. You can check and change your data before sending the Order.
4. The Order is sent by clicking on the “Continue to payment” button.
5. We will confirm the fact that we have received the Order via email. However, the contract of purchase is concluded once we send you a second email, in which we accept the Order. 
6. If your Order seems unusual to us (e.g. due to amount, unusual parameters, etc.), we can contact you with a request for reconfirmation. In these cases, we complete the contract of purchase the moment the mutual confirmation of the order is carried out. 
7. You will pay for any costs for long-distance communication in connection with the Order. However, these costs do not differ in any way from the usual rates.

II. Delivery

1. We will deliver the products to you via the method you select in the shopping cart for the specified date to the address you have listed. 
2. Please keep in mind that just as we have the obligation to properly deliver the goods to you, you have the obligation to receive them. If you violate this obligation, we have the right to demand compensation from you. This for example includes compensation for additional costs linked to failed delivery (or even repeated failed delivery) or due costs for storing the item. We also have the opportunity to withdraw from the contract.
3. Please check the goods directly upon receipt and notify us of any defects, ideally without undue delay. We will then deal with them in the return process (for more, see below). Speedy reaction and documentation on your part will help us effectively solve the issue, including with our business partners. Thank you.

III. Payment

1. We always list information on the price of goods including VAT by the offer of the given product. 
2. You can pay for the purchase price and costs of delivering the goods by:
   - online payment via card
   - bank transfer
   - PayPal
   
3. The total price is due upon closing the contract. Goods are sent and delivery times begin after the total sum is credited to our account. 
4. If the price is not paid within 3 days, we may withdraw from the contract.
5. We will issue you a tax receipt after every payment. We will send this to you in electronic form to the email address you have listed. 
6. Potential discounts cannot be combined.

V. Returning goods (withdrawal from the contract)

1. If you buy from us as a consumer, you can withdraw from the contract of purchase. Simply put, this means that the contract of purchase is “canceled” – you return the purchased goods and, in turn, we return your money. The following rules apply to such a withdrawal.
2. Withdrawal from the contract is not possible with some types of goods – this is due to their character. These are goods that:
   - we have created for you according to your specifications or adapted to your personal needs,
   - we delivered them in a sealed package and, for health or hygienic reasons, cannot be returned once the packaging is damaged.
3. In other cases, you can return goods within 14 days of receiving them – this can be done by you or someone entrusted to do so (this does not apply to the carrier in this case). If we delivered the goods in parts, this timeframe becomes valid upon delivery of the final part or final item from one Order. If we have agreed on the regular delivery of goods over a certain period, the 14-day timeframe begins starting with the first delivery.
4. You can acquaint yourself with the goods (i.e. their nature, characteristics and functionality) over the 14-day period. Handle them appropriately and carefully, i.e. only in a way that is necessary to acquaint yourself with the goods. For example, if a sample has been included with the goods, test to see whether the product suits you using this sample. 
5. Let us know if you want to return the goods (and thus withdraw from the contract or a part of it) within 14 days. 
6. In order to withdraw, you can use the form found in the conclusion of these terms and conditions; using the form is not a condition, but it will speed up and simplify the whole process for both parties.
7. Identify yourself and list the goods that pertain to the return (you can also list the order number and day of purchase). You do not have to give a reason for withdrawing from the contract.
8. Without delay after the goods are received or at least upon proof of sending/returning the goods, we will return to you the amount that corresponds to the price of the goods and the costs paid for our delivering them to you. By law, we have the right to return to you the amount that corresponds to the cheapest method of delivery that you were allowed to select in our e-shop for the delivery of the goods in question.
9. We will return the money to you in the same way that we received your payment if we do not agree on another method.
10. We will return the sum to you without delay, at the latest within 14 days of your withdrawal. However, we can delay the return of the money until we receive the goods or you prove that you handed them over to be delivered to us – whichever comes first.
11. Send or otherwise deliver the goods to us at our address (Walk free s.r.o. – Ahinsa shoes – DEXTRUM Fulfillment, a.s., Kirilovova 181, 739 21 Paskov, Czech Republic) at the latest within 14 days of withdrawal.
12. Return the goods in a complete state; they must not be modified, worn or damaged. We reserve the right to assess whether or not the returned goods are damaged or faulty and if you have lowered their value by inadequately handling them. If you damage or create wear on the goods by handling them incorrectly or testing them excessively, we can request compensation for the lowered value of the goods and subtract it from the returned sum. 
13. You carry the costs for returning the goods to us if we do not offer you something else on our website.
14. If you withdraw from purchasing goods for which we have included a gift, we have sent this gift with a so-called resolutory condition – in the event of withdrawal from the contract of purchase, the deed of gift is also terminated. Please send the gift back to us together with the goods if we do not reach another agreement. Once again, we reserve the right to subtract potential damages from the returned sum.

V. How to claim defects

1. We are responsible for the goods to be without defect upon their acceptance. Thus, the moment you accept them, the goods namely:
   - correspond to your order (it is the requested product in the stipulated number, quality, functionality, compatibility, interoperability, or has other agreed characteristics or traits that you can reasonably expect also with regard to our advertising and other materials of ours of our business partners)
   - are appropriate to the agreed or requested purpose
   - have the agreed accessories, packaging, or instructions for use if they are necessary
   - correspond in their quality and rendering to the original advertisement
   - apply to legal regulations
   
2. ​​If we have explicitly notified you before purchase that a certain product feature is different and you have agreed to this feature, the goods cannot be returned due to this feature. Likewise, you cannot make a return due to defects for which the item has been discounted after we have properly notified you of the reason for the discount. 
3. If the defect manifests itself within one year of receipt, the item is considered to have been defective upon receipt, unless this is ruled out by the nature of the product or the defect. This period is not running (i.e. it is paused) for the time that you are not able to use the item due to a (justified) defect claim.
4. You can claim defects if the defect manifests itself within 2 years of receiving the shipment. This period is not running (i.e. it is paused) for the time that you are not able to use the item due to a (justified) defect claim.
5. For some shoes, we offer an extended 3-year warranty, which means that if the defect on the shoe appears and manifests itself over the course of three years, you can exercise the rights in the same manner with us as we describe in this article. This 3-year warranty exists along with the legal responsibility for defects; your rights of the “classic” legal responsibility for defects are in no way affected by the warranty. You can find information on whether the extended warranty applies to the given footwear along with the relevant goods in our e-shop. 
6. Your domestic law can establish favorable return regulations, which are governed by your corresponding place of residence.

How to claim a defect

1. Please fill out this online warranty complaint form and send it together with a photo of the shoe defect. We will inform you by email about the receipt of your complaint and its solution.
2. Fill in the following information in the form:
   - your contact information, which we will use to let you know that the return has been processed
   - how the defect has appeared and when you found out about it
   - how you want the return to be processed
   - we will need a receipt or any other documentation of purchase
   
3. Please wait before sending defective goods. We will take a look at your photo documentation and that will most likely be enough. We will let you know about the next steps if necessary, as soon as possible.  Following this procedure will speed up the entire complaint process.
4. We will send you an electronic written confirmation of the claim, as soon as it reaches us, and then also of its settlement.

What you can claim

1. First and foremost, you can request the repair, completion or exchange of goods. 
2. If the selected method is not possible (e.g. the goods are no longer being sold) or inappropriately costly (e.g. if it is sufficient to deliver only the accessories that we have forgotten to package), we can modify your choice. 
3. You can also request an appropriate discount or withdraw from the contract. In cases as follows:
   - we have refused to repair the defect or have not properly and within the period established by law removed it, or it is clear that we will not be able to remove it or not manage to do so in time
   - the defect appears repeatedly
   - the defect is significant
   
4. If the defect is not significant, it is not possible to withdraw from the contract (and you are therefore only entitled to a discount). However, a defect is generally assumed to be significant.

How the return claim is carried out

1. We will carry out the return without delay; we must do so by the latest within 30 days if we do not make other agreements. In the opposite case, you can withdraw from the contract or request a discount. 
2. We will inform you that the return has been completed via the contact details that you fill out during the return process. If you do not take the item back, we can require from you the applicable costs associated with storing the item. 
3. We will refund to you the costs that you purposefully incur for the justified return. Request compensation from us for these costs as soon as possible, at the latest within one month from the end of the period for filing a return claim, otherwise you will not be entitled to these costs.

VI. Conclusion

1. The gift vouchers, loyalty points and coupons that you receive from us as thanks for your purchase are bound to you, the buyer. Do not disseminate or transfer these bonus products to another person. These bonuses are neither binding nor functional if redeemed by another person.
2. You have the right to an out-of-court settlement of a consumer dispute stemming from the contract of purchase. In such a case, you can approach the Czech Trade Inspection Authority (Central Inspectorate – ADR division, Štěpánská 15, 120 00 Praha 2, email: adr@coi.cz, website: adr.coi.cz). An out-of-court solution is begun exclusively upon your proposal in cases in which the dispute could not be solved directly. You can make a proposal at the latest within 1 year from the day that you first exercised with us the right that is the subject of the dispute. You can begin an out-of-court settlement of the dispute online via the ODR platform available at ec.europa.eu/consumers/odr/.
3. We carry out business based upon a trade license. Monitoring is carried out by the Trade Office and, in the scope specified by law, the Czech Trade Inspection Authority, which you can turn to with a potential complaint. 
4. The contract is archived with us, but we do not provide access to it. 
5. The contract has been concluded in the English language. 
6. Our relationships are regulated by the law of the Czech Republic. This is without prejudice to the consumer's rights under generally binding legislation. 
7. All rights to our web pages, namely copyright of content including page design, photos, films, graphics, trademarks, logo, products and other content and elements belong to us. We forbid for them to be copied, edited or otherwise used outside the framework of the contract of purchase without our consent.

Ahinsa shoes may not be suitable for everyone. There are situations, areas and diagnoses that preclude the use of these shoes. Please always consult your physician. This footwear is not intended for children under 3 years of age or persons with a foot length of less than 165 mm. If the footwear is or will be used by a minor or a person for whom you are responsible, you must ensure that this person follows all the instructions below (alone or with your help).

The footwear is designed for normal walking on paved surfaces. Always choose the appropriate size and type of footwear for the use to which it is intended. The shoes can also be used for walking in wet conditions, but extra care must be taken as the adhesion properties of the sole deteriorate/change on wet surfaces (especially on wet pavement or wet stone or other types of smooth surfaces). It is advisable to treat the footwear with waterproofing before use in wet environments. Do not step on sharp, slippery, unstable or otherwise dangerous surfaces or objects. The footwear is not intended for driving a car where, due to the width of the shoe, two pedals may be stepped on instead of one.

Since this is a shoe designed to allow your feet to function as if it were barefoot, it is imperative that your steps and footfalls are as soft, quiet and gentle as walking completely barefoot. Ahinsa shoes®️ are not orthopaedic, medical or work shoes.

In Prague, 6 January 2023

Attachment: Form for withdrawal from contract